FAQs

Do you deliver to all locations in UAE region?

Yes, we offer free delivery across UAE.

Do you ship internationally also?

While we are proudly rooted in the UAE, we are structured to be your global gifting partner. We provide seamless, tracked shipping to corporate destinations worldwide, handling the logistics so your gifts arrive safely and punctually to your international teams or clients.

Do you have a minimum order quantity (MOQ)?

Yes, because our corporate gifts, promotional merchandise, and luxury hampers are highly customized, MOQs apply to most products. However, the exact quantity depends on the specific item and type of branding required. Please reach out to our team with your product choices, and we will guide you through the minimums.

What is your standard turnaround time?

Our standard production and delivery timeline typically ranges from 10 to 15 business days after final digital proof approval and payment confirmation. For heavily customized luxury hampers or very large merchandise runs, timelines may vary. If you have an urgent event, let us know—we always strive to accommodate rush orders when possible.

Can we request a physical sample before placing a bulk order?

Absolutely! We understand the importance of quality assurance. For large corporate orders, we can provide digital mock-ups free of charge. If a physical, branded sample is required, it can be arranged for a nominal fee, which is often credited back to your account upon final bulk order confirmation.

How do I request a custom quote?

Getting a quote is simple and seamless. You can fill out the "Request a Quote" form on our website, or email us directly at our corporate contact address. Please include the specific products you are interested in, your branding requirements (e.g., logo engraving, custom packaging), your estimated quantity, and your required delivery date.

How soon do I get the delivery of my order?

We offer delivery within 15 working days after order confirmation. Some items needs to be imported from outside of UAE, so delivery times may vary and our customer care team will be able to inform you of tentative delivery dates at time of order confirmation.

How do I track my shipment?

As soon as the order is dispatched, our team will notify your via email, call or messaging. For any further clarifications, feel free to contact us. 

How can I make the payment?

Payment can be made through bank transfer or debit/credit cards. Our customer care team will advise you of various options available based on your order.

Are details shown in the pictures accurate?

We are committed to provide 100% authentic products to its customers. We assure you delivery of products with exact specifications confirmed at the time of purchase.  

Can we get any discounts?

We offer special prices based on the products and quantities, for bulk purchase please contact us to discuss your project requirements.

If the order has mix of pre-orders and readily available in stock, how do you do the delivery?

It's as per customer's choice. We generally do the delivery of the order only once. In case customer wants the available items immediately, then delivery charges shall apply. Please reach out to our customer care team for partial deliveries and will try to support as much as possible. 

If I receive wrong, incomplete or defective product then what should I do?

If you received product with any of the above mentioned conditions, then you can request for exchange by following these steps:

1-Please make sure to contact us within 24 hours receiving the delivery.

2-Ensure that the item is in its original packaging, unused and in the same condition, you received it.

3-Send unboxing video (must), few photos showing the problem along with the note explaining the issue to our customer care email.

4-Our customer care team will review your case and revert back to you within 24-48 hours with resolution and feedback.  

5-If the problem is confirmed from shipper then you do not need to pay for any ship back charges. Our customer care will inform you thru mail or phone for exchange or replacement.

6-If same product is available in stock then new unit will be sent to you.

7-If same product is not available then you can opt for similar or other product and it will be shipped after receiving difference amount.

8-Refunds are on sole discretion of Clevertelle customer care team. Refundable amount will be deposited back into your bank account. We don't have a cash refund policy. 

Do you have refund policy?

Regret, we don't have refund policy since items are customized and made to order.

Where can I find my Tax invoice?

You will receive Tax invoice in your mail box after successful checkout.

PLEASE NOTE SAMPLES AND SHIPPING CHARGES ARE NON-REFUNDABLE.