FAQs

Do you deliver to all locations in UAE region?

Yes, we offer free delivery across UAE.

How soon do I get the delivery of my order?

We offer delivery within 15-30 working days after order confirmation.

Some items needs to be imported from outside of UAE, so delivery times may vary and our customer care team will be able to inform you of tentative delivery dates

How do I track my shipment?

As soon as the order is dispatched, you will get the notification on your email or via SMS. For any further clarifications, feel free to contact us.

How can I make the payment?

Payment can be made through bank transfer or debit/credit cards. Our customer care team will advise you of various options available based on your order.

Are details shown in the pictures accurate?

Clevertelle is committed to provide 100% authentic products to its customers. We assure you delivery of products with exact specifications confirmed at the time of purchase.  

Can we get any discounts?

We offer special prices based on the products and quantities, for bulk purchase please contact us to discuss your project requirements.

 

If the order has mix of pre-orders and readily available in stock, how do you do the delivery?

It's as per customer's choice. We generally do the delivery of the order only once the pre-order products reaches our warehouse in UAE. In case a customer wants the available items immediately, the order would be in two parts, each part of the order value should be above AED 150 to avail free delivery for both. Orders below AED 200 have a shipping charge of AED 20.

I am not satisfied with the product then what should I do?

If you are not satisfied with your purchase, you can request for return by following these steps:

1-Please make sure to contact us within 7 days from the day your order is delivered. We have strict compliance policy.

2-Ensure that the item is in its original packaging, unused and in the same condition, you received it.

3-You need to pay ship back charges for returning the product. You can contact our customer care through mail or phone to know courier charges which will be deducted from your refundable amount and the remaining amount will be deposited back into your bank account. We don't have a cash refund policy.

If I receive wrong, incomplete or defective product then what should I do?

If you received product with any of the above mentioned conditions, then you can request for exchange by following these steps:

1-Please make sure to contact us within 24 hours receiving the delivery.

2-Ensure that the item is in its original packaging, unused and in the same condition, you received it.

3-Send unboxing video (must), few photos showing the problem along with the note explaining the issue to our customer care email.

4-Our customer care team will review your case and revert back to you within 24-48 hours with resolution and feedback.  

5-If the problem is confirmed from shipper then you do not need to pay for any ship back charges. Our customer care will inform you thru mail or phone for exchange or replacement.

6-If same product is available in stock then new unit will be sent to you.

7-If same product is not available then you can opt for similar or other product and it will be shipped after receiving difference amount.

8-Refunds are on sole discretion of Clevertelle customer care team. Refundable amount will be deposited back into your bank account. We don't have a cash refund policy. 

How long does it take courier to collect return items?

We use third party courier companies and typically, courier representative will contact you within 3-5 working days from the date you requested a return.

Can I schedule the time with courier company for delivery of new purchase or pick-up of return item?

Currently, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the time for delivery or pick-up of a returned item, you may provide your preferred timings to them.

Where can I find my Tax invoice?

You will receive Tax invoice in your mail box after successful checkout.

PLEASE NOTE SHIPPING CHARGES ARE NON-REFUNDABLE AND WE DO NOT HAVE CASH REFUND POLICY.